Last updated: 23 February 2026
TrainerBio (“we”, “us”, “our”) is operated from the United Kingdom. We provide a platform for fitness professionals to create profile pages, sell digital products, and manage client enquiries at trainerbio.com.
For questions about this policy or your personal data, contact us at support@trainerbio.com.
When you create an account, we collect your name, email address, and profile information you choose to provide (bio, qualifications, profile photo, work locations).
Payment processing is handled by Stripe. We do not store credit card numbers. Stripe collects and processes payment information under their own privacy policy. When you connect a Stripe account to receive payouts via Stripe Connect, Stripe collects identity verification data directly.
When visitors submit enquiry forms on trainer pages, we collect the information they provide (name, email, phone, and any custom form fields). This data is stored securely and made available to the trainer who owns the form.
If you connect your Google account for Google Sheets sync, we store an OAuth access token and refresh token to create and update spreadsheets on your behalf. We only access Google Sheets and Google Drive files that TrainerBio creates. We do not read, modify, or delete any of your other Google data.
Trainers may upload digital product files (e.g. PDFs, images). These files are stored securely and delivered only to authorised purchasers via time-limited download tokens.
We collect anonymised usage data through Google Tag Manager to understand how the platform is used and to improve our service. This may include pages visited, features used, and device information.
We do not sell your personal data to third parties. We do not send marketing emails unless you have explicitly opted in.
We process personal data under the following legal bases:
We do not sell your personal data. We share data only with:
Each service processes data in accordance with their own privacy policies. Data may be transferred outside the UK where these providers operate, with appropriate safeguards in place.
TrainerBio’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Specifically:
We use industry-standard security measures including encrypted connections (HTTPS), row-level security on our database, secure file storage with token-based access, rate limiting on public endpoints, and input validation on all endpoints. OAuth tokens are stored encrypted in our database and automatically refreshed. However, no method of transmission over the internet is 100% secure.
We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or financial record-keeping purposes. Enquiry data belongs to the trainer and is deleted when they delete their account.
Digital product order records and payment data may be retained for up to 7 years for tax and accounting purposes.
Under UK GDPR, you have the right to:
To exercise any of these rights, email us at support@trainerbio.com. We will respond within 30 days.
We use essential cookies for authentication and session management. We use analytics cookies (via Google Tag Manager) to understand how the platform is used. No advertising cookies are used. You can control cookie preferences through your browser settings.
TrainerBio is not intended for use by anyone under the age of 16. We do not knowingly collect data from children.
We may update this policy from time to time. We will notify registered users of significant changes via email. Your continued use of TrainerBio after changes constitutes acceptance of the updated policy.
If you have questions about this privacy policy, contact us at support@trainerbio.com.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).